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Frequently Asked Questions

Have some questions? We've got answers. If you can't find what you're looking
for here, contact our customer service team.

Fundraisers

No. It's completely free to launch a Tzilla fundraiser!

Tzilla is the only t-shirt fundraising platform that allows your supporters to make their own customized apparel.

Our focus is on teachers, students, parents, coaches, booster clubs and similar organizations, but anyone who needs to raise funds for any reason can have success using our platform.

All you have to do to start a fundraiser is follow a few simple steps, and you'll be ready to launch. The entire process will take you less than 5 minutes! Once your fundraiser is launched, you can link it to a PayPal account for secure transfer of the profits when your campaign ends.

Whether you're part of a school sports team looking to raise money for the upcoming season or a teacher raising money for classroom school supplies, launching a Tzilla fundraiser is quick, easy, and completely free. All you have to do to get started is build your page and add your team.

Your team members will use our automated email tool to invite family and friends who have two ways to support: buy customizable apparel or make a straight donation.

The process of creating a fundraiser on Tzilla only takes a few minutes, but you can save your draft and pick up right where you left off when you’re ready to finalize it.

Absolutely not! Once your supporter places their order, it goes directly into our print queue to ensure that you receive it as soon as possible (as opposed to most T-shirt fundraising, where shirts are printed and shipped at the end of the campaign).

We use direct-to-garment (DTG) printing, allowing us to print on demand. Your supporters will receive their orders within 10 days of placing the order.

It is quite possible to hit your goal in two or three weeks, depending on the size of your fundraising team and how many people you reach out to via the campaign manager dashboard. The more you share your fundraiser and directly reach out to potential supporters using our automated supporter email system, the better your chances are of reaching your goal on time.

The most effective way to generate sales and donations is to leverage your team. Ask your team to gather email addresses for 10 or more potential supporters starting with their closest family and friends and enter them into our automated email system. We will send an email with all the details, so you and your team don’t have to do a thing. Your team can always add more supporters throughout the fundraiser campaign.

When one of your supporters backs your fundraiser by purchasing apparel, there’s a default price set based on what works as a solid average. However, you can control the pricing by clicking ‘edit pricing’ on your fundraiser dashboard. Here are some terms that will help you manage pricing:

Base Price: The base price of a product covers the cost of materials and printing. We have base prices set for each of our body styles.

Selling Price: The selling price is what you charge for each item before sales tax (it includes the base price).

Profit Margin: Your profit margin is what you make from each shirt. Calculate the profit margin by subtracting the base price from your selling price. For example, if the base price is $12 and you set the profit margin at $10, the cost of the t-shirt will be $22.

You can set the profit to as low as one cent per shirt. You can control the pricing by clicking ‘edit pricing’ on your fundraiser dashboard.

We’ll send your funds directly to your PayPal account within 10 business days after your fundraiser ends.

You can add as many team members to your fundraising squad as you want! Click on the button that says, “Add Team Members” (located on your dashboard) at any time to recruit more people.

We specialize in tees around these parts, but we also offer a variety of body styles, including hoodies, long-sleeve tees, and racerbacks. Not to mention, we provide these tops in many different sized and colors.

Yes, and we encourage you to promote your fundraiser via social media, as it’s one of the best ways to reach potential supporters! Remember to give us a shout out on Facebook, Instagram and Twitter.

Absolutely! There are no limitations on the number of campaigns you can launch.

Yes, you can make changes to your fundraiser any time after launch.

There’s no catch. You offer your community two ways to support--creating custom tees or making straight donations--and you collect your profits at the end. Even if you don’t hit your goal, there are no hidden fees or penalties.

Apparel

Visit our Products page for a catalog of available items, including product images, measurements, sizing, fabric content, and more.

All of our products are printed right here in the United States using top-of-the-line direct-to-garment (DTG) printers. DTG printing is similar to that of your standard inkjet printer. Using a digital source file, the printer sprays special inks directly onto your garment, allowing for an incredible amount of detail (especially with photorealistic images). Shirts can be printed one at a time and with minimal setup--compared to screen printing--which means no order minimums and less time waiting for your apparel! And all of our garments are printed with eco-friendly, biodegradable inks.

We print your order using top-of-the-line direct-to-garment (DTG) printers, which offer a high-quality print with an incredible amount of detail. The DTG printing process involves the application of a "pre-treatment" spray before the ink is applied to ensure a long-lasting, durable print. When you receive your garment, you may notice a faint vinegar-like scent from the pre-treatment. It's perfectly safe and will go away with one wash.

Before showing off your Tzilla gear, it's a good idea to give it a spin through the wash. For the best results, we recommend washing your garment inside out in cold water to preserve the color and quality. Please refer to the unique care instructions on each product's neck label.

With more than 20 years of experience in the apparel embellishment industry, we've got the chops to make sure your apparel needs are covered. For specialized requests, please contact our customer service team. If we can't fulfill your needs, we'll put you in touch with someone who can.

Absolutely! Please contact our customer service team for more information.

Apparel Customization

Our SuperCustomize Engine puts your supporters in the art director’s chair to create personalized apparel. The easy-to-use tech allows your backers to customize tees by changing text and colors, as well as adding patterns, icons, and more.

We've partnered with artists from around the world to offer an extensive library of design templates for you to choose from. Once you pick your template, simply personalize the text, select colors or patterns, and apply effects to make it yours. The best part is that you don't have to be a designer—anyone can do it. So get your creative juices flowing and give it a go!

We give you a variety of body styles to choose from, including classic t-shirts, hoodies, long-sleeve tees, and racerbacks. Additionally, you can choose from a variety of colors for each body style available.

We fulfill your order using top-of-the-line direct-to-garment (DTG) printers, which provide an incredible level of detail and accuracy. It's possible you might notice a slight difference in the color of the actual product compared to the preview on your computer monitor. There are a lot of factors that go into how colors appear on your screen that are beyond our control, and although we do our best to match colors, we cannot guarantee 100% color accuracy.

We’re currently working on a feature that allows you to upload your own art to give you more options on customizing your apparel. Stay tuned!

You may have noticed that some of our art templates have character count restrictions for each text field. We may enforce a character count cap per line to ensure the design looks balanced and eye-catching. Everything we do revolves around quality art, and that includes the text.

At the moment, you can only place a design on the front of the apparel. However, we’re always listening to suggestions on how to improve the customization experience. If enough people want the option of placing a design on the back of the shirt, we’ll add that choice in the process, and so on.

There are so many things you can do with your design and product at Tzilla. Please note when choosing colors for your artwork that it may look slightly different in person than on your computer screen. This is due to the nature of the direct-to-garment print process. Even if you adjust your monitor to a fixed color profile, there are a variety of factors that affect the final appearance of the colors on a printed product so we can not guarantee 100% color accuracy. Find out more about color matching for print-on-demand clothing here.

Orders

After you place an order, it goes straight to our print queue. You won’t have to wait until the end of the campaign to get your apparel unless you order items toward the end of the fundraiser timeline.

We provide standard shipping throughout the contiguous 48 states in the USA. Expect your order to be delivered within 10 business days after you place it.

When we produce our products, we always strive for perfection. However, we run into errors every so often, like any other company. And we take complete responsibility for errors we make. If you notice any garment defects or printing issues, we’ll replace the apparel at no charge.

Since our products are custom printed, we cannot accept returns for other reasons, including incorrect items, sizes, spelling, and so on. To ensure you get what you want, please double-check your order and take a look at our detailed product information guide to guarantee a proper fit. If you have a problem with your order, don’t hesitate to contact our customer service team with any issues you may have.

After you submit your order, it goes directly to our printing queue. Please double-check your order to ensure everything is correct before completing your purchase. However, we know that mistakes are a part of life, so we’ll help you in any way we can if you’ve made an error in placing your order if brought to our attention before the order is fulfilled.

Absolutely! Feel free to purchase several shirts with different designs in various colors. Grab a few tees for yourself or gift them to family and friends.

Can’t wait to get your gear? We understand. We will send you an email with the tracking number once we ship your order. However, you can always check the status of your order on the Order Tracking page or through your account Dashboard by selecting the "My Orders" tab.

We accept most major credit cards as well as Paypal

We stand behind the quality of our products. Any garment defects or printing issues will be replaced at no charge. Because our products are custom printed just for you, we cannot accept returns for other reasons, including incorrect items, sizes, spelling, etc. Before placing your order, please double check your customizations and refer to our detailed product information to ensure a proper fit.

If there’s a problem with your order, we’ll make it right. Feel free to contact our customer service team with any issues.

Sales taxes apply only to orders being shipped to California.

Donations

Tzilla takes every step necessary to ensure that your privacy and security is never compromised. We make sure no unauthorized users have access to your payment information.

The fundraiser’s campaign manager will use the money raised to support the cause directly. Check out the fundraising page for further details about how the funds will be used or contact the campaign manager.

Your donation may be tax-deductible. Please contact the campaign manager for a donation receipt to use as an official record. If you’re having trouble contacting the fundraising leader, don’t sweat it. Shoot us an email at support@tzilla.com, and we’ll help you out ASAP!

We only keep 20% of your straight donation to the fundraiser which covers payment processing fees and other costs; 80% goes directly to the cause.

It doesn’t matter how much you donate, as every little bit helps. You can donate as little as $5. Donate what you can, and support the cause further by spreading the word to your family and friends!

Absolutely! You can make as many straight donations as you want before the end date. Not to mention, you can support the cause by purchasing customizable apparel. Head back to the campaign page to find both options.

General

Even if you don’t buy any apparel, you can still donate directly to the fundraiser.

As of right now, Tzilla does not ship internationally. However, we are planning to do so in the near future.

We typically ship all of our orders. However, you can contact us with a special request, and we’ll consider a pick-up order depending on the situation.

Customer service hours are Monday through Friday from 9 am to 6 pm PST.
Call (888) 901-1636 to reach our support team. If your question isn’t urgent, you can email us at support@tzilla.com or send a message to us via our contact page.

We love hearing from you! Your feedback helps us make Tzilla that much better. Please don’t hesitate to contact our customer service team.

Please feel free to contact our customer service team with any other questions you might have.