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Frequently Asked Questions

Have some questions? We've got answers. If you can't find what you're looking
for here, contact our customer service team.

Fundraisers

No, it's completely free to launch a Tzilla fundraiser!

Tzilla is the ONLY t-shirt fundraising platform that allows your supporters to make their own customized apparel.

Whether you're part of a school sports team looking to raise money for the upcoming season or a teacher raising money for classroom school supplies, launching a Tzilla fundraiser is quick, easy, and completely free. All you have to do to get started is build your page and add your team.

Your team members will use our automated email tool to invite family and friends who have two ways to support: buy customizable apparel or make a straight donation.

Yes. The process of creating a fundraiser on Tzilla only takes a few minutes, but you can save your draft and pick up right where you left off when you’re ready to finalize it.

Absolutely not! Once your supporter places their order, it goes directly into our print queue to ensure that they receive it as soon as possible (as opposed to most T-shirt fundraising, where shirts are printed and shipped at the end of the campaign).

Your supporters will receive their orders within 10 days of placing the order.

You can hit your goal in 2 - 3 weeks if you follow all the steps on our platform and recommendations on the platform.

When one of your supporters backs your fundraiser by purchasing apparel, there’s a default price set based on what works as a solid average. However, you can control the pricing by clicking ‘edit pricing’ on your fundraiser dashboard. Here are some terms that will help you manage pricing:

Base Price: The base price of a product covers the cost of materials and printing. We have base prices set for each of our body styles.

Selling Price: The selling price is what you charge for each item before sales tax (it includes the base price).

Profit Margin: Your profit margin is what you make from each shirt. Calculate the profit margin by subtracting the base price from your selling price. For example, if the base price is $12 and you set the profit margin at $10, the cost of the t-shirt will be $22.

Within 10 business days after the fundraiser ends.

You can add as many team members to your fundraising squad as you want!

Yes, and we encourage you to promote your fundraiser via social media, as it’s one of the best ways to reach potential supporters!

Absolutely! There are no limitations on the number of campaigns you can launch.

Yes, you can make changes to your fundraiser anytime on your dashboard.

No, they have the choice to purchase a product or straight donate.

Products

Visit our Products page for a catalog of available items, including product images, measurements, sizing, fabric content, and more.

We use top of the line Direct to Garment printers. All of our printing is proudly done in the United States. All of our garments are printed with eco-friendly, biodegradable inks.

The printing method involves the pre-pressing of the garment to ensure the high definition print. The impression will disappear after the first wash.

Please refer to the unique care instructions on each product’s neck label.

Product Customization

Our SuperCustomize Engine puts your supporters in the art director’s chair to create personalized apparel. The easy-to-use tech allows your backers to customize tees by changing text and colors, as well as adding patterns, icons, and more.

We’re currently working on a feature that allows you to upload your own art to give you more options on customizing your apparel. Stay tuned!

We put a character count limit to make sure the design looks balanced or eye-catching.

At the moment, you can only place a design on the front of the apparel.

Orders

After you place an order, it goes straight to our print queue. You won’t have to wait until the end of the campaign to get your apparel unless you order items toward the end of the fundraiser timeline.

We provide standard shipping throughout the contiguous 48 states in the USA. Expect your order to be delivered within 10 business days after you place it.

When we produce our products, we always strive for perfection. However, we run into errors every so often, like any other company. And we take complete responsibility for errors we make. If you notice any garment defects or printing issues, we’ll replace the apparel at no charge.

Since our products are custom printed, we cannot accept returns for other reasons, including incorrect items, sizes, spelling, and so on. To ensure you get what you want, please double-check your order and take a look at our detailed product information guide to guarantee a proper fit. If you have a problem with your order, don’t hesitate to contact our customer service team with any issues you may have.

After you submit your order, it goes directly to our printing queue. Please double-check your order to ensure everything is correct before completing your purchase. However, we know that mistakes are a part of life, so we’ll help you in any way we can if you’ve made an error in placing your order if brought to our attention before the order is fulfilled.

Absolutely! Feel free to purchase several shirts with different designs in various colors. Grab a few tees for yourself or gift them to family and friends.

Can’t wait to get your gear? We understand. We will send you an email with the tracking number once we ship your order. However, you can always check the status of your order on the Order Tracking page or through your account Dashboard by selecting the "My Orders" tab.

We accept most major credit cards as well as Paypal

We stand behind the quality of our products. Any garment defects or printing issues will be replaced at no charge. Because our products are custom printed just for you, we cannot accept returns for other reasons, including incorrect items, sizes, spelling, etc. Before placing your order, please double check your customizations and refer to our detailed product information to ensure a proper fit.

If there’s a problem with your order, we’ll make it right. Feel free to contact our customer service team with any issues.

Sales taxes apply only to orders being shipped to California.

Donations

Tzilla takes every step necessary to ensure that your privacy and security is never compromised. We make sure no unauthorized users have access to your payment information.

The fundraiser’s campaign manager will use the money raised to support the cause directly. Check out the fundraising page for further details about how the funds will be used or contact the campaign manager.

Your donation may be tax-deductible. Please contact the campaign manager for a donation receipt to use as an official record. If you’re having trouble contacting the fundraising leader, don’t sweat it. Shoot us an email at support@tzilla.com, and we’ll help you out ASAP!

We only keep 20% of your straight donation to the fundraiser which covers payment processing fees and other costs; 80% goes directly to the cause.

It doesn’t matter how much you donate, as every little bit helps. You can donate as little as $5. Donate what you can, and support the cause further by spreading the word to your family and friends!

Absolutely! You can make as many straight donations as you want before the end date. Not to mention, you can support the cause by purchasing customizable apparel. Head back to the campaign page to find both options.

General

Even if you don’t buy any apparel, you can still donate directly to the fundraiser.

As of right now, Tzilla does not ship internationally. However, we are planning to do so in the near future.

We typically ship all of our orders. However, you can contact us with a special request, and we’ll consider a pick-up order depending on the situation.

Customer service hours are Monday through Friday from 9 am to 6 pm PST.
Call (888) 901-1636 to reach our support team. If your question isn’t urgent, you can email us at support@tzilla.com or send a message to us via our contact page.

We love hearing from you! Your feedback helps us make Tzilla that much better. Please don’t hesitate to contact our customer service team.

Please feel free to contact our customer service team with any other questions you might have.