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Frequently Asked Questions

Have some questions? We've got answers. If you can't find what you're looking
for here, contact our customer service team.


Sick of sporting the same ol' shirt every other Joe Schmoe has? Enter the SuperCustomize™ Engine, a dynamic, easy-to-use platform that allows you to personalize apparel designs with custom text, colors, patterns, icons, knockouts, and more. Here at Tzilla, we understand that there's only one you, and we think your clothing should reflect that.

We've partnered with artists from around the world to offer an extensive library of designs for you to choose from. Once you pick your template, simply personalize the text, select colors or patterns, and apply effects to make it yours. The best part is that you don't have to be a designer—anyone can do it. So get your creative juices flowing and give it a go!

You may have noticed that our art templates have character count restrictions for each text field. We do this to ensure that whatever customization you choose, the final graphic will still look awesome. Don't worry, we've got your back.

We fulfill your order using top-of-the-line direct-to-garment (DTG) printers, which provide an incredible level of detail and accuracy. It's possible you might notice a slight difference in the color of the actual product compared to the preview on your computer monitor. There are a lot of factors that go into how colors appear on your screen that are beyond our control, and although we do our best to match colors, we cannot guarantee 100% color accuracy.

This feature is currently in development. Stay tuned!

It's always a good idea to check with school administrators before selling a garment with your school's name on it. Schools sometimes trademark their names, although this is more common among colleges and universities than K-12 schools.


Visit our Products page for a catalog of available items, including product images, measurements, sizing, fabric content, and more.

We're proud to say that all of our products are printed right here in the United States using top-of-the-line direct-to-garment (DTG) Kornit printers. What exactly does that mean? The technology used in DTG printing is similar to that of your standard inkjet printer. Using a digital source file, the printer sprays specialized inks directly onto your garment, allowing for an incredible amount of detail (especially with photorealistic images). Shirts can be printed one at a time and with minimal setup (compared to screen printing), which means no order minimums and less time waiting for your apparel (win win!). Additionally, all of our garments are printed with eco-friendly, biodegradable inks

Nope! One of the great things about direct-to-garment (DTG) printing is that it allows us to print on demand—that means no order minimums (!) and less time waiting for your apparel.

We print your order using top-of-the-line direct-to-garment (DTG) printers, which offer a high-quality print with an incredible amount of detail. The DTG printing process involves the application of a "pre-treatment" spray before the ink is applied to ensure a long-lasting, durable print. When you receive your garment, you may notice a faint vinegar-like scent from the pre-treatment. It's perfectly safe and will go away with one wash.

Before showing off your Tzilla gear, it's a good idea to give it a spin through the wash. For the best results, we recommend washing your garment inside out in cold water to preserve the color and quality. Please refer to the unique care instructions on each product's neck label.

With more than 20 years of experience in the apparel embellishment industry, we've got the chops to make sure your apparel needs are covered. For specialized requests, please contact our customer service team. If we can't fulfill your needs, we'll put you in touch with someone who can.

Absolutely! Please contact our customer service team for more information.


Whether you're part of a school sports team looking to raise money for the upcoming season or an ASB officer creating this year's school spirit wear, launching a Tzilla fundraiser is quick, easy, and completely free. All you have to do to get started is:

  1. Pick from our selection of fashion-forward art templates.
  2. Use our SuperCustomize™ Engine to personalize the templates with custom text, colors, patterns, textures, distress, icons, and more.
  3. Once you're happy with your designs (you can include up to five in a single fundraiser), we'll ask for a few simple details for your storefront, and you'll be able to push it live in seconds.

Ready to give it a try? Get started now.

To launch your fundraiser, we'll need some basic account information, including your name, a valid email address, and the name and mailing address for the recipient of the campaign funds. Before we can issue your payout, we'll also require a W-9 Form so that we can report your income. If you create a fundraiser on behalf of another person, group, or entity, you are warranting that you are authorized to act on their behalf.

No-it's completely free to launch a Tzilla fundraiser! All associated costs are built into the price of the items you sell.

There's no catch. You sell some shirts and we send you a check. Even if you don't generate sales, you won't be responsible for any fees. There are no hidden costs.

You can include up to five designs in a single fundraiser. That means added value for your supporters and increased sales for you. We're the only online T-shirt fundraising platform allowing you to sell an entire collection of designs rather than just a single item.

As a campaign manager, it's up to you to set the selling prices for each of your products. Here's some pricing terminology to get you started:

  • Base Price - A product's base price covers the cost of materials and printing for that item. We've already set base prices for each of our garments.
  • Selling Price - The selling price is the amount you charge your supporters for each item (before sales taxes)
  • Profit Margin - Your profit margin is equal to your chosen selling price minus the base price for that garment. This is the amount of money you make from each item you sell. Keep in mind that we offer a quantity discount to campaign managers, so as you sell higher quantities of the same product, your profit margin grows. When you set your pricing, we recommend keeping your prices affordable to attract more supporters.

Absolutely! There are no limitations on the number of campaigns you can open, so get your creative juices flowing and start SuperCustomizing!

After you launch your fundraiser, you'll have the ability to edit the following items:

  • Fundraiser Goal
  • Fundraiser Duration
  • Pricing
  • PayPal Email
  • Storefront Details (Including: Fundraiser Page Colors, Fudraiser Page Avatar and Cover Photo, About the Fundraiser )

You can! Choose from any of the fundraisers on the website and you can buy a shirt from under any of them. If you want a different design, click on 'Your Custom Design Here' to create your own.

Yes, and we encourage this. One of the best ways to get the word out is to rock your merch. Plus, your fundraiser will look more legit if it isn't showing zero sales.

Are you part of a school team or club? The best way to boost your sales is to invite other members of your team to help spread the word. Campaign managers have the ability to track individual team member sales and send out regular messages to keep everyone motivated.

Absolutely. When you set the selling prices for your items, just make sure each selling price is the same as the base price for that item. That way, you won't generate a profit on your sales.

As a campaign manager, you have the ability to either lock or unlock each design in your fundraising collection. What does that mean? If you leave a design unlocked, your supporters will have the option to personalize text, colors, patterns, distress, and icons. This comes in handy if they want to include their last name in the design or pick a different pattern, for example. If you lock a design, the art will be fixed but your supporters can still choose between the product types and colors you've made available to them.

Your fundraising campaign is like a tiny business, and one of the keys to success in business is building personal relationships. The most effective way to generate sales is to share personalized designs with potential supporters. To do so, follow these steps:

  1. Visit your live fundraiser page.
  2. Click the share button below one of your designs. Personalize the design with a specific person in mind. If you've locked the customizations for the design (see the question before this for an explanation of locking), simply pick a product and color you think your potential supporter might want to buy. Or, if you've left the design unlocked, go to town customizing the text, colors, effects, and icons before you share.
  3. Click the "Share This Design" button (you can share the design via email or social media), include a personal note, and send it off!


We'll send your fundraiser profits directly to your PayPal account within 10 business days of your fundaiser end date.


We offer standard shipping throughout the contiguous 48 United States. You'll receive your order within 10 business days from when you placed it.

Absolutely not! Once you place your order, it goes directly into our print queue to ensure that you receive it as soon as possible (as opposed to most T-shirt fundraising, where shirts are printed and shipped at the end of the campaign).

Can’t wait to get your gear? We understand. You can check the status of your order on the Order Tracking page or through your account Dashboard by selecting the "My Orders" tab.

We accept payment through PayPal and you can use any your credit card/s through your PayPal account.

We stand behind the quality of our products. Any garment defects or printing issues will be replaced at no charge. Because our products are custom printed just for you, we cannot accept returns for other reasons, including incorrect items, sizes, spelling, etc. Before placing your order, please double check your customizations and refer to our detailed product information to ensure a proper fit.

If there’s a problem with your order, we’ll make it right. Feel free to contact our customer service team with any issues.

Sales taxes apply only to orders being shipped to California.


We love hearing from you! Your feedback helps us make Tzilla that much better. Please don’t hesitate to contact our customer service team.

Please feel free to contact our customer service team with any other questions you might have.